Ubuntu Community 1 United Airlines 0

A couple of weeks ago, I flew to Chicago with my wife and three kids for the wedding of one of my wife’s cousins. As we were about to board the return flight, my middle daughter (15) noticed that her suitcase was missing. We didn’t have time to do anything except a quick look around and then get on the plane to go home.
Once we were home, after a lot of calling around by my wife and the daughter in question, they located the bag. It was found at the TSA security checkpoint. This was better than we had hoped for.
TSA told us all we had to do was have the airline come pick it up and with our authorization, they would turn the bag over to United for them to send it back to us. All seemed well.
Unfortunately, United’s position was that since it wasn’t a checked bag, it wasn’t their problem. United’s motto used to be “Fly the friendly skies.” I checked and I see that’s no longer the case. At least they aren’t still pretending.
As soon as I heard this, I said to my wife, “Wait, I know people in Chicago.” I know Ubuntu developers who live there and I know there is an active Chicago loco team.
I visited #ubuntu-chicago (IRC on freenode) and almost immediately had multiple offers of help. Thanks to
Tony Narlock (skiquel), the suitcase is on it’s way home and my daughter is out of having to do a lot of shopping for clothes with money she doesn’t have. Thanks again Tony.
Being in the Ubuntu community is kind of like having family everywhere.


8 Responses to “Ubuntu Community 1 United Airlines 0”

  1. 1 Ron October 28, 2009 at 11:25

    Search on YouTube for the “United Breaks Guitars” video. The Sons of Maxwell were on tour and United Airlines trashed a $3,500 Taylor Acoustic guitar, after the 1st video, the offered to replace it, but the guy swore he would make 3 videos and put them on YouTube. he told them to donate the money.

  2. 2 MacSlow October 28, 2009 at 11:56

    Very cool story, ScottK!

  3. 3 Daniel Holbach October 28, 2009 at 11:57

    Nice story! This is great to hear! 🙂

  4. 4 Joeb454 October 28, 2009 at 12:19

    In no uncertain terms – that’s awesome!
    Stories like this always put a grin on my face 🙂

  5. 5 Scott K October 28, 2009 at 12:59

    @Ron: Very nice. Thanks.

    for anyone else that wants to see it.

  6. 6 Joeb454 October 28, 2009 at 15:04

    Seems like my comment & dholbach’s comment got mixed up 🙂

  7. 7 Nathan Handler October 28, 2009 at 17:46

    I’m glad to hear you got your suitcase back Scott.
    +1 for the Chicago LoCo !

  8. 8 Elizabeth Krumbach October 28, 2009 at 17:53

    It totally is, every time I travel somewhere lately I’ve looked up the LoCo team in the area and toss out an offer to meet for drinks. And it’s not just me, a friend of mine was in Ireland recently and a member of the team suggested to me that he mail the list, they all met up for drinks.

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