The description for ubuntu-devel-discuss says:
– Sharing of experiences with the current development branch of Ubuntu
– Technical questions about new features in the development branch
– Ideas and suggestions about future development of Ubuntu
– Point of contact for Ubuntu users to reach Ubuntu developers
– Open to all to subscribe, posting moderated for non-subscribers
This is a valuable resource for the community. It’s one of the few places where users and developers routinely interact. This is at risk. I’ve recently heard a number of developers mention that they got tired of the noise and the rudeness on this list and unsubscribed. I did feel strongly enough about it to bring it up on the list in a thread called Do you really want developers to be on this list.
I’m bringing it up here too because I think it’s important.
Ubuntu users (I include all the Ubuntu flavors in that): No developer is required to be on that list. It is up to you to make it one that we want to be on. This may be hard. You may have to sit on your hands instead of sending an emotionally satisfying, but really unpleasant response to a message about a problem you are having and are understandably upset about.
We have a Code of Conduct for a reason. Please be mindful of it.
Here are a few tips:
– Don’t demean or impugn someone’s knowledge or capability. We’re all very busy and just because we don’t drop everything and fix your personal problem right now doesn’t make us idiots.
– Don’t bother threatening to switch to another distribution. All that tells me is that I should ignore you. The only exception is those with support contracts and you should be dealing with your support contact and not whining on the list anyway.
– Don’t claim we don’t care. We do care, but we may have a different sense of priority than you do.
– Don’t be angry. If you are, don’t hit send. Wait until you calm down. Emotional messages tend to get emotional responses and people unsubscribing. They don’t get problems fixed.
– Don’t forget to pay attention. If you have a problem and we ask questions, please give us the courtesy of a prompt reply.
This isn’t meant to say that Ubuntu developers are paragons of virtue, we aren’t, but we’ve got plenty to do without reading ubuntu-devel-discuss and some of you really aren’t helping us to want to invest the time in doing it. This isn’t meant to minimize your problems or your frustrations. I understand they are real, but sometimes you really aren’t helping yourself get your problem solved.
BTW, most of the advice above applies to comments in response to this posting (not that I expect mentioning that to help).